supplementary information

  • Remote Tech Support
  • On-site Computer Support
  • Minneapolis IT Support
  • IT Help Desk
  • Minneapolis Server Support
  • Managed Firewall
  • Emergency Service IT Support

Remote tech support or on-site computer support

Whether its remote tech support or on-site support, we have your business covered. Businesses can be reassured that Stratosphere Networks IT professionals are ready to assist at anytime. Our team of remote only help desk services based out of our network operations center provides quick, courteous and professional IT support for your end users. They not only monitor alarms and events, but oversee all end user issues such as remediation of PC due to virus issues, application issues, password resets, and printer issues - which are the most common type of help desk request. When one of our remote help desk team members cannot resolve your issue, we have field intensive technicians we call upon to be dispatched to perform on-site duties. Our dispatch center works to ensure our team is meeting up to our on-site guaranteed service level agreement (SLA).


Do you outsource your it today?

Has your current IT provider ever missed an on-site appointment or had to bump your on-site visit for another larger customer? This is what we hear too many times. Stop waiting for your IT outsourcer and call Stratosphere Networks as we are an IT organization you can rely on.

Have you ever played phone tag with your IT outsourcer? Tracking down your IT provider is one of the most frustrating things you have to do when you work with an IT outsourcer. What if your outsourcer is on-site at another client, out of cell range, or tied up on other business critical events? What if your provider is trying to avoid you as they need more time to fix an issue (i.e. contacting the manufacturer) but have other clients that have other pressing issues. Eliminate playing phone tag! Stratosphere Networks has a tiered structure of support. Our internal only help desk professionals are always available to take your call. Our field intensive technicians are always ready to be dispatched if our remote network operations center cannot resolve the issue at hand. Level 2 and Level 3 higher level engineers are always available and in the background for support when issues get escalated. As you can see, the Stratosphere Networks approach to providing service will eliminate the headache of playing phone tag.

Do you Have In-House IT Staff?

Depending on how many in-house IT staff you have will determine to what extent you need to leverage an outside IT company like Stratosphere Networks. For businesses with large IT staff, things like WAN management, 24/7/365 critical device monitoring, and project professional services are used. For businesses with one to three in-house IT staff members, different components of the IT infrastructure responsibility is usually outsourced. Here are some ways Stratosphere can help you:

24/7/365 Monitoring: IT staff are typically woken up in the middle of the night based on a server, internet or infrastructure outage. These individuals have a full day of work scheduled the next day, so if they do get woken up it throws off other business critical issues. Why not have someone take over the 8PM-5AM monitoring? Or why not have someone take over 24/7/365 monitoring so you can focus on other business IT related issues. Our network operations center can simply alert you or with our full monitoring plan we can diagnose and remediate the issue. We will be responsible for calling the internet provider and working through the issues with them while you focus on your normal work load. Let us provide you emergency critical care response.

WAN Management and Optimization: This is a term used with middle to large sized businesses. From time to time there are bottlenecks which slows the business or even brings your business to a halt. Noticing trends of bandwidth utilization is a full time job. Why not outsource this task to the professionals at Stratosphere Networks? When you have multiple sites, who is optimizing and managing the routers anf firewalls?

Project Related Work, Implementation, Professional Services, Upgrades and Migrations: Some IT professionals do not have the skill set to perform server upgrades and migrations or simply don't have the time or enough staff to handle remote site conversions. Leverage Stratosphere Networks to plan, design, stage, implement, and support newer technology deployments, upgrades, migrations of servers and more. Our professional services team and team of project managers are ready to assist you with these projects on a day to day basis to ensure high success rate. What if you were migrating your remote sites and needed to cutover all at once? The team at Stratosphere Networks has a nationwide team of IT professionals ready to assist.

Remote Help Desk: Focus on innovating and growing your skills! IT managers are burdened with always falling back to help desk related responsibilities which takes away from increasing their own knowledge. If your IT manager still is focused on day to day help desk, we have seen a trend of IT managers leaving businesses as they want to growth their skills and certifications. Now they can with Stratosphere remote help desk! Our remote team typically resolves 99% of the help desk issues with our requiring an on-site professional. That 1% we would simply escalate to your IT manager to handle but still take ownership of the issue until it is complete. Our ticketing portal can be opened up to your IT staff to track status or even close out tickets if needed.

Emergency On-site Dispatch Guaranteed: Built into everyone of our programs is our on-site guarantee. Client can rest assured that if an on-site dispatch is required due to your staff being tied up on issues, vacation, or sick, we will be on-site!

Contact Stratosphere Networks now and see how we can help your business!

Stratosphere networks - it managed service provider

Remote Tech Support, Emergency On-site Support, and Remote Helpdesk servicing the Minneapolis, Minnesota, markets and nationwide.

Stratosphere Networks is a comprehensive IT managed service provider for Minnesota and Nationwide markets that provides intelligent IT support for your business. Our IT consultants work with your business to identify your business needs. Our team of IT support professionals work around the clock to provide IT help desk, server, and infrastructure support for your business. Our network operations can help with all your IT requests remotely and in some rare instances that you require IT support on-site our dispatch team

Whether it’s help desk support, remote and on-site dispatch, network optimization, search engine optimization services (SEO), maintenance tasks (such as Windows Updates), proactive network monitoring, disaster recovery planning, planning to roll out a new line of business application (i.e. EMR, EHR, DMS, etc) network upgrade or migration planning (such as Microsoft Exchange), considering virtualizing your infrastructure (i.e. VMWare, Citrix, or Hyper-V) or simply moving to a new location, our team of experts can help ensure all aspects of your technology infrastructure are handled correctly.